Customer Support Services | iDeals™ Virtual Data Rooms

24/7 Support by Data Room Experts

Our in-house Customer Success Team helped thousands of firms worldwide.

24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Industry-Leading Customer Service

Give your virtual data room project the ultimate support it deserves. With thousands of successful projects, we know how to keep your data room running smoothly.

  • Consider us an extra member of your team. We treat each question with understanding the unique requirements of your project.
  • We are available 24/7/365, ready to assist you in 11 languages.
  • In-app live chat with 30 sec response time and co-browsing capabilities.
  • Email support with 15-30 minutes response time depending on the plan selected.
  • Our online Help Center provides complete support documentation, FAQs, and video tutorials.
  • No IT background is required. We provide support and training to all our users
24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Always On For Our Customers

You won’t put your project on hold and neither do we. That means you can ask questions and get answers any time, day or night. You will always communicate to a competent and friendly person which is standing by to answer questions from the simple to the complex.

  • Available 24/7/365, including weekends and holidays
  • Over 93% of support requests are answered in 5 minutes
  • 98% of our customers give our team top marks
  • Dedicated project managers who speak 12 Languages: English, German, Spanish, French, Dutch, Italian, Polish, Russian, Turkish, Portuguese, Chinese and Japanese.
  • Unlimited expert support - we work on every request until you get the solution to your problem.
Get started with iDeals Virtual Data Room today
24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Professional Services

Let our experts support your project from start to finish. We manage all the extra tasks behind the scenes, so you can focus on your project. Here’s how we can help:

  • Specialized trainings. We provide onsite and online training sessions for your team
  • Data room customization. We customize invitation letters, user agreements, Q&A workflows and reports
  • Documents preparation: we can help you with scanning and organizing your documents for upload.
  • Document index and upload: we will help with bulk uploading and syncing your content. We can also import index for your industry and project type and translate it into any language.
  • User management: we will help you with inviting users, assigning roles, setting access limits and documents permissions.
  • Project archiving: we will provide a fully compliant archived version of your data room on USB drive or DVD.

What Customers Say About iDeals Customer Success Team

iDeals wouldn’t exist apart from our customers. We were founded on that understanding, and we live by it in everything we do. We assume our customers’ problems are our problems, and we don’t stop until we’ve solved them. Hear what our customers have to say.

24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Customer Service Quality Management

In order to deliver the highest quality of support services and client experience we continuously review and improve our support services through numerous internal processes.

  • Process Management. We continuously review our processes to make sure they are up-to-date, enabling teams to consistently deliver quality support.
  • Quality Management. All support team’s interactions with customers are digitally recorded to help teams consistently deliver responsive performance.
  • Customer Experience Management. We want to know what you enjoyed – and what needs to be improved. As part of the review process we survey our customer base, checking in on their experience.
  • Performance Management. We monitor and measure various KPIs and constantly looking for trends to help us improve performance.

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