24/7 Support by Data Room Experts

Our in-house Customer Success Team helped thousands of firms worldwide.

24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Industry-Leading Customer Service

Give your virtual data room project the ultimate support it deserves. With thousands of successful projects, we know how to keep your data room running smoothly.

  • Consider us an extra member of your team. Our experts will answer all your questions, no matter how big or small, any time you need help.
  • We treat each question as a unique scenario. We’re there for you, ready to address the unique requirements of your project.
  • We are available 24/7/365, including weekends and holidays.
  • 15 minute response time guaranteed.
  • No call transfers, ever. No reading from scripts or transferring calls.
  • You will speak to just one person, always armed with knowledge and ready to help. You will never talk to someone who can't answer your question.
  • No IT background is required. We support and train all users.
  • Our online help center provides full support documentation, FAQ and best practices.

Always On For Our Customers

You won’t put your project on hold and neither do we. That means you can ask questions and get answers any time, day or night. You will always communicate to a competent and friendly person which is standing by to answer questions from the simple to the complex.

  • Available 24/7/365, including weekends and holidays
  • Over 93% of support requests are answered in 5 minutes
  • 98% of our customers give our team top marks
  • Dedicated project managers who speak 8 languages: English, German, Spanish, Portuguese, Russian, Turkish, Chinese and Japanese.
  • Unlimited expert support - we work on every request until you get the solution to your problem.
24/7 Support by Data Room Experts
24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Professional Services

Let our experts support your project from start to finish. We manage all the extra tasks behind the scenes, so you can focus on your project. Here’s how we can help:

  • Specialized trainings. We provide onsite and online training sessions for your team
  • Data room customization. We customize invitation letters, user agreements, Q&A workflows and reports
  • Documents preparation: we can help you with scanning and organizing your documents for upload.
  • Document index and upload: we will help with bulk uploading and syncing your content. We can also import index for your industry and project type and translate it into any language.
  • User management: we will help you with inviting users, assigning roles, setting access limits and documents permissions.
  • Project archiving: we will provide a fully compliant archived version of your data room on USB drive or DVD.

What Customers Say About iDeals Customer Success Team

iDeals wouldn’t exist apart from our customers. We were founded on that understanding, and we live by it in everything we do. We assume our customers’ problems are our problems, and we don’t stop until we’ve solved them. Hear what our customers have to say.

  • iDeals Solutions is an excellent platform that is easy to use and provides an unparalleled level of customer service. Top notch security and customer support at a great rate.

    Adam Lancaster Analyst, Investment Banking Group,
    Performance Trust Capital Partners
  • iDeals VDR platform integrates a very good product with superior services - good support, fast response time, a helpful and qualified team, and good value for the money.

    Szabolcs Antal CFO at OPAL Tank Storage

  • From the start, the iDeals team was readily available, maintained a comprehensive 24­hour a day services, and offered a multi­functional range of services that allowed us to save money and time.

    Pavel Tatarchuk CEO,
    Visum Capital
  • The iDeals team met all of our requirements and needs which helped us to be very efficient.

    Dejan Jelisavac Financial advisor,
    KF Finance
  • The support team is very nice to work with.

    Anna Smolková Manager of Mergers & Acquisitions,
    AGROFERT
  • We have been very pleased with the quality of service from the iDeals support staff.

    Sven-Erik Zachrisson Deputy Chief Executive Office,
    Petrogrand AB
  • I just can say that it worked perfect - we will recommend it!

    Wolfgang Deutschmann CEO,
    GREEN ROCKET GmbH
  • The helpful iDeals team provided outstanding and prompt service.

    Taner Akcesme Representative,
    Head of London Representative Office
  • The iDeals™ team is really proficient and attentive.

    Onur Kurugol Vice President,
    Odin Financial Advisors
  • The local iDeals director has been very proactive regarding follow ups and always attentive to our needs.

    Hakkı Kadir Kol Chief Legal Counsel,
    Investment Support and Promotion Agency
  • I have to give a special mention to their technical support team, they were always readily available to answer my questions.

    Mark Li Assistant Vice President,
    Harvest Capital, Hong Kong
  • The local team member based here in Istanbul was extremely helpful for us, especially in terms of managing our relationships with the end clients as well as receiving instant and customized sales service.

    Erkan Erken Associate Director,
    Raiffeisen Investment
24/7 Support by Data Room Experts 24/7 Support by Data Room Experts

Customer Service Quality Management

In order to deliver the highest quality of support services and client experience we continuously review and improve our support services through numerous internal processes.

  • Process Management. We continuously review our processes to make sure they are up-to-date, enabling teams to consistently deliver quality support.
  • Quality Management. All support team’s interactions with customers are digitally recorded to help teams consistently deliver responsive performance.
  • Customer Experience Management. We want to know what you enjoyed – and what needs to be improved. As part of the review process we survey our customer base, checking in on their experience.
  • Performance Management. We monitor and measure various KPIs and constantly looking for trends to help us improve performance.

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